Questions?

Before you contact customer service make sure you will check for your question here first.

  • About JamesEdition

    • What is JamesEdition?

      JamesEdition enables buyers to find items for sale across the luxury lifestyle. Our listings come from selected professional dealers around the world who have been chosen for their outstanding inventory and reputation.

    • Who is James?

      James is an idea, not a person. James is the best of the best, chosen just for you. James is the guy you know that can tell you the best price for a Panerai Luminor, what year the 911 power/weight ratio was optimum, how far a G550 will get you and your crew without refueling.

    • Who is behind JamesEdition?

      JamesEdition was founded in 2008 by a group of technology entrepreneurs with a keen eye for the luxury lifestyle. We are funded by a group of private investors including successful internet entrepreneurs and corporate finance professionals.

    • How does JamesEdition make money?

      We charge dealers a set fee to list their items with us. We don’t take commissions and are not involved in any transactions. We have banner advertising opportunities as well.

    • Who visits JamesEdition?

      JamesEdition has a global audience from around the world. We reach nearly 1 million people each month in 113 countries. Our visitors are typically male, affluent and with a keen interest in cars, boats, watches and aviation.

    • Do you plan to add new categories to JamesEdition?

      We’re committed to being the best at each category we enter, so while we are considering new categories, we’re making sure to be the best where we are first.

    • I’d like to partner with JamesEdition, who do I talk to?

      Send our CEO a note at  johan@jamesedition.com

  • Practical information

    • Is it safe to buy expensive things this way?

      Smart consumers have always bought and sold goods internationally. Until a few years ago, only intrepid people dared to handle the red tape that came with these complex transactions. That is not the case today. Buying and selling across borders is easier and simpler than ever before. Our dealers have great experience shipping, insuring and handling payment from anywhere in the world, talk to them directly and they will be happy to help.

      To keep safe, read our safe buying advice. We do our best to make sure that listings on JamesEdition are authentic and from credible dealers but take no responsibility for any transactions undertaken on our site.

    • How can I find out about shipping costs?

      Our Dealers are well equipped to answer questions about shipping, insurance and payment. Contact the dealer for the listing you are interested in and they’ll be happy to help.

    • What is VAT?

      Value Added Tax(VAT) or goods and services tax (GST) is a tax that you pay when you buy goods and services. Where VAT is payable it's normally included in the price of the goods or service you buy. Depending on where the buyer resides, VAT can often be reclaimed or handled in other ways.

      Some European listings appear to have a higher price than their US or Asian counterparts, this can be due to VAT issues. Please contact the broker directly to see whether the VAT (sales tax) applies to you.

      Read more about VAT

    • Are all listings excluding VAT?

      JamesEdition aims to create a transparent market for premium goods. As such, we aim to present all listings as excluding VAT (Sales Tax) so that prices are comparable. This is not always possible. In most European countries for example, dealers are obligated by law to include the VAT in the promoted price. Boats marketed in Europe can be marked as either VAT paid, VAT unpaid, or VAT exempt.

      Read more here

      Some European listings appear to have a higher price than their US or Asian counterparts, this can be due to VAT issues. Please contact the broker directly to see whether the VAT (sales tax) applies to you.

    • What is P.O.R?

      It stands for Price on Request, which means you have to ask the dealer what the item costs. Yes, we hate it as much as you do.

    • How often does JamesEdition update the currency rates?

      We update currencies daily.

    • Why doesn’t the seller respond to my inquiry?

      Some dealers have small operations and are very busy, give them two-three working days to get back to you. Let us know if they don’t and we’ll help out.

    • How do I contact the seller?

      You can send an email to the seller by filling out the form on the listing page. We also provide the phone number in the seller information so that you can call directly.

  • Dealer Listings

    • Is JamesEdition involved in my transaction?

      No, we just put you in touch with the seller. The rest is up to you.

    • Does JamesEdition screen/filter dealer listings?

      Yes, we only allow items that meet our criteria to be listed. This means that certain makes and models are not listable. Get in touch with us to learn more.

    • Will I be tied-in to a long-term contract?

      No, should you wish to stop advertising you simply let us know and your subscription will be cancelled.

  • Trust & Feedback

    • Can I trust that listings on JamesEdition are real?

      We do our best to make sure that listings on JamesEdition are authentic and from credible dealers but take no responsibility for any transactions undertaken on our site. To keep safe, read our safe buying advice.

    • I can’t see my listing /my listing has been removed, why?

      Please contact support@jamesedition.com with your name, item information and contact information in order for us to quickly follow up and help you solve the problem.

    • I have spotted a fake listing, how can I get it removed?

      Please use the "Report this listing" feature on the listing page to send your message to the JamesList team.

    • I want to make a comment / suggestion / complaint about JamesEdition.

      Get in touch with us here

  • Individual Sellers

    • How do I add a listing on JamesEdition?

      As a private individual you need to be validated by one of our staff members before placing a listing on JamesEdition. Send an email to support@jamesedition.com with contact information and information about the item you wish to list. One of our staff members will contact you shortly thereafter. Registering an ad only takes a few seconds, and adding a listing takes a couple of minutes.

    • How long before my listing is available online?

      Your listing must be approved by JamesEdition staff before it appears in search results. Approval happens within one business day, and you will receive an email confirmation with the link to your listings together with a credit card receipt once approved.

    • I would like to sell a listing off-market?

      If you have a unique, or collectible piece don't hesitate to get in touch with us. We can recommend you a JamesEdition Broker/Dealer who will give you an instant quote/valuation and sell it discreetly. For off-market sales, please call +46-8-122 07 574